Refund policy

Return Policy – Phème Paris

At Phème Paris, we want to offer you the best possible shopping experience. If an item does not meet your expectations, you have 14 days from the date you receive your order to request a return.

Return Conditions

• Items must be returned in their original condition: unworn, unwashed, with their original tags and packaging.
• Returns are only accepted for products returned in their entirety (no parts or components may be missing).
• If these conditions are not met, we reserve the right to refuse the return or request reshipping fees.

Exchanges

We do not accept exchanges. If you would like a different size, colour or item, we invite you to return the original item and place a new order on our website.

Return Procedure

1. Requesting a Return

To request a return, go to your customer account and click on “Return items”.

You can also send us an email at contact@pheme-paris.com, including:

• your order number;
• the item(s) you wish to return.

2. Processing Your Request

Once we receive your return request, we will respond within 48 business hours.

3. Return Label

For orders delivered within Europe, we will provide you with a prepaid return label.

🚚 Orders delivered in France

Return fee: Free

🚚 Orders delivered in Germany & Benelux

Return fee: €5

🚚 Orders delivered to other European Union countries, the United Kingdom & Switzerland

Return fee: €5

The return fee will be deducted directly from your refund amount.

The return fees indicated above correspond to the fees applied when using the prepaid return label provided by Phème Paris.

4. Orders Delivered Outside the European Union

• Return shipping costs are the responsibility of the customer.
• Contact us at contact@pheme-paris.com, mentioning your order number.
• We will provide you with the return address and instructions to follow.

Return Processing & Refund

• Once your return is received at our warehouse or offices, it will be processed within 48 business hours.
• Once the return has been approved, a refund will be issued to the original payment method.
• The time it takes for the refund to appear in your account depends on your bank.

For any questions, our customer service team remains available at contact@pheme-paris.com.

📦 Thank you for your trust, and we look forward to seeing you again at Phème Paris!